Terms & Conditions

1. Introduction

Welcome to HandyHand.

These Terms & Conditions ("Terms") govern your access to and use of the HandyHand website, mobile applications, and all related products, services, features, and content (collectively, the "Platform").

The Platform is owned and operated by:

By accessing or using the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you should discontinue use of the Platform immediately.

2. About HandyHand

HandyHand is a technology platform developed and operated by 63 RECYCLING PTE. LTD.

The Platform enables users to discover, book and manage household services including but not limited to:

• Recycling
• Cleaning
• Air Conditioning Services
• Moving Services
• Handyman Services
• Laundry
• Disposal
• Additional services introduced from time to time.

HandyHand facilitates connections between customers and independent service providers through digital technology.

3. Eligibility

You must be at least 18 years old or possess legal capacity under the laws of your jurisdiction to create an account and use the Platform.

By registering, you confirm that all information provided is accurate and up to date.

4. User Accounts

Users are responsible for:

• Maintaining accurate profile information.
• Protecting login credentials.
• Keeping passwords confidential.
• Immediately notifying HandyHand of any unauthorized access.

Users remain responsible for all activities occurring under their accounts.

5. Services

HandyHand operates as a technology marketplace.

Unless specifically stated otherwise, 63 RECYCLING PTE. LTD. does not directly perform household services.

Services are delivered by independent service providers who use the Platform.

Availability of services may vary based on location, scheduling and provider availability.

6. Service Providers

Service providers are independent businesses or individuals.

Although HandyHand may conduct onboarding or verification procedures, we do not guarantee:

• quality of work
• availability
• response time
• suitability
• licensing
• insurance

Customers should independently assess providers before engaging services.

7. Bookings

When making a booking you agree to:

• provide accurate information
• provide correct service location
• be available during scheduled appointments
• cooperate with the service provider

Bookings may be cancelled or rescheduled subject to applicable cancellation policies.

8. Payments

Payments made through the Platform may include:

• service fees
• platform fees
• taxes (where applicable)
• payment processing fees

Payment processing may be provided by third-party payment providers.

HandyHand does not store complete payment card information.

9. Cancellation & Refunds

Cancellation policies may vary depending on the service booked.

Refund requests will be reviewed based on:

• service status
• provider reports
• supporting evidence
• applicable laws

Refund approval remains at the reasonable discretion of 63 RECYCLING PTE. LTD.

10. User Responsibilities

Users must not:

• submit false information
• impersonate another person
• interfere with Platform operations
• upload malicious software
• perform fraudulent transactions
• harass service providers
• misuse the Platform

Violation may result in account suspension or termination.

11. Intellectual Property

All intellectual property relating to the Platform including:

• software
• design
• graphics
• logos
• trademarks
• branding
• source code
• databases
• content

remain the exclusive property of 63 RECYCLING PTE. LTD. unless otherwise stated.

No rights are granted except those expressly provided in these Terms.

12. Privacy

Collection and processing of personal information are governed by our Privacy Policy.

By using the Platform, you consent to our Privacy Policy.

13. Third-Party Services

The Platform may integrate with third-party services including:

• payment gateways
• maps
• messaging services
• authentication providers

Use of these services is subject to their respective terms and privacy policies.

14. Platform Availability

We aim to maintain continuous availability.

However, the Platform may occasionally be unavailable due to:

• maintenance
• upgrades
• security incidents
• network failures
• events beyond our reasonable control

We do not guarantee uninterrupted service.

15. Disclaimer

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted under Singapore law, 63 RECYCLING PTE. LTD. makes no warranties regarding:

• uninterrupted availability
• merchantability
• fitness for a particular purpose
• error-free operation

16. Limitation of Liability

To the fullest extent permitted by law, 63 RECYCLING PTE. LTD. shall not be liable for:

• indirect damages
• incidental damages
• consequential damages
• lost profits
• loss of business
• loss of data
• service provider conduct

Our aggregate liability shall not exceed the amount paid by the user for the relevant booking, unless otherwise required by applicable law.

17. Suspension & Termination

We may suspend or terminate accounts that:

• violate these Terms
• engage in fraud
• threaten platform security
• misuse services
• violate applicable laws

Termination does not affect accrued legal rights.

18. Changes to These Terms

We may revise these Terms periodically.

Updated versions become effective once published on this website.

Continued use of the Platform constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Singapore.

Any disputes shall be submitted to the exclusive jurisdiction of the Singapore Courts.

20. Contact Information